Service Advisor Opportunity
Audi Waterford is seeking a highly driven and customer-focused Service Advisor to join our busy dealership team.
This role involves taking ownership of the customer service journey, ensuring every Audi driver receives a first-class experience from booking to handover.
* Greet customers in a friendly, professional manner and guide them through the service process
* Accurately book vehicles in for service, maintenance, or repair
* Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs
* Prepare accurate service estimates and invoices
* Manage customer updates and follow-up calls
* Maintain high levels of customer satisfaction and retention
We are looking for someone confident, technically minded, and proactive capable of thriving in a fast-paced workshop environment.
Skills and Qualifications:
* Previous experience in a Service Advisor or similar customer service role (automotive preferred)
* Strong communication and organisational skills
* Comfortable using DMS/CRM systems and handling administration
* Ability to work under pressure and manage a busy workload
* A positive, customer-first attitude and strong team ethic
Benefits:
* Opportunity to work with one of Ireland's leading premium automotive brands
* Manufacturer training and continuous professional development
* Competitive salary package and employee benefits
* A supportive, high-performing dealership environment