Job Title: Housekeeping Manager Department: Accommodation Reports to: General Manager Purpose of Job: To ensure the effective management of the Accommodation Department by providing clean, well-maintained bedrooms and public areas for our guests, to agreed standards, with appropriate controls necessary to achieve the required profit. _________________________________________________________________ Key responsibilities: To reflect and enhance the hotels Mission Statement and objectives in all activities To ensure appropriate quality standards are documented and adhered to at all times and regularly reviewed to take into account changing customer requirements To ensure appropriate levels of customer care are delivered at all times. To promote good team relations in the department ensuring fairness and consistency in all dealings with team members To monitor all purchasing in area of responsibility to ensure appropriate quality and fair prices and to minimise stock holding where appropriate. To implement the agreed purchasing procedure To adhere to all Human Resources Management procedures and develop these as required To draw up rosters in line with business needs. To regular daily team briefings in the department to ensure effective communication. To always ensure a high level of hygiene throughout the department. To ensure the upkeep and maintenance of area of responsibility i.e. equipment, furniture and fittings. To ensure effective stock control systems are in place in area of responsibility To provide support where necessary in other areas of the hotel. To ensure a high level of security throughout the department and the hotel through constant monitoring. To ensure the accommodation team are able to carry out their duties as laid down in the SOP Manual. To ensure all guest bedrooms and public areas are cleaned to the highest standards. To handle lost property according to the agreed standard. To liaise with reception to ensure availability of rooms and special requests. To manage the maintenance of the bedrooms and public areas, in liaison with the Maintenance Manager. To ensure the team is fully aware of the hotels security emergency and fire policy. To ensure the team is courteous to all guests and all complaints or comments are handled immediately. To assist with staff induction, selection, recruitment and disciplining of the accommodation team in line with hotel policy. To plan and carry out training within the department to ensure consistency of the required standards at all times. To be familiar with and adhere to all areas outlined in the Team Handbook. To report all accidents in line with company procedures To attend training sessions as required To service bedrooms as required. To carry out any other reasonable request by management The Candidate At least 1 years experience at Accommodation Supervisory level, or more. High attention to detail and standard focused Excellent people skills Strong communication and listening skills. Benefits to the successful candidate- - Competitive Salary - Generous subsidised room nights and employee rate discounts across Irelands TIFCO hotels* - 50% of food & beverage when availing of TIFCO employee complimentary & rate benefit programmes* - 25& off food and beverage in TIFCO owned properties.* *Terms & conditions apply. - Uniforms provided. - Complimentary Parking - Employee recognition & rewards programmes. - Dedicated training and development planning specific to team members professional goals. This is a full time position, 5 over 7 days, Skills: Attention to detail Previous similar experience Benefits: Flexible working hours. Uniform Provided Discounted accommodation rates in group hotels