Case Management Worker - Cosan Nua West
Full time – 35 hours per week
Fixed Term Contract (Maternity Cover) Salary: €39,****** per annum
Location: Sligo/Leitrim, and across the County (Hybrid).
This is a busy service with a high number of referrals, and due to the demand for support, the successful candidate may be working elsewhere.
Role
Support to single individuals and families from different nationalities, who are currently residing in IPAS accommodation in the West region of Ireland.
This role offers a fantastic opportunity to be a member of a multi-disciplined team using holistic approaches to support Depaul service users.
Working within the principle of harm minimisation where residents receive a high degree of care, support and dignity, Depaul has a commitment to service-user participation and to empowering residents to manage their own lives.
This role works across a 5-day week rota Mon-Fri, and commences with increased annual leave days and other added benefits.
Responsibilities
To work directly with service users to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wrap-around services needed for client's progression.
To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
To assess clients' housing needs and support them to progress in private rented accommodations.
To advocate and empower clients to overcome various barriers they encounter that impact their ability to progress into independent living.
To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul's Confidentiality Policy.
To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance Indicators and the requirements of external funders.
To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
To work creatively and exercise initiative to help the service meet its core objectives and ensure service-user's needs are met.
To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
To adhere fully to the Health & Safety Responsibilities.
To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.
To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
To undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
To participate fully in the supervision structure (including induction and progress reviews, monthly supervisions, JARs).
To participate fully in all training, as required by the Organisation.
To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct.
To contribute to the effective implementation of Depaul's Equal Opportunities Policy as it affects both the organisation and its work with service users.
Undertake any other duties that may be required which are commensurate with the role.
The above list is not exhaustive; additional areas of responsibility may be added over time, and flexibility to cover for other staff roles is required from time to time.
Person Requirements
Social Studies /Case Management Accredited Qualification (essential)
Full Valid Driver's Licence and access to the use of a car (essential)
At least two years of working as a case manager with service users with complex needs and coordinating support plans for service users (essential)
At least one year of regular use of IT systems with a good proficiency in Excel & Word
At least one year of work experience using Cloud applications such as Salesforce
Experience working in liaison with other agencies within the voluntary and statutory sectors
A clear understanding of the case management approach
Experience in outreach or tenancy sustainment capacity
Experience in working with families
Work experience of working directly with people from different nationalities
Good knowledge about the immigration system, legislation and nationality matters in Ireland
An understanding of why people become homeless or may be at risk of homelessness and the issues they present with, particularly in relation to substance misuse.
An understanding of the Housing Led/First Strategy and familiarity with the Pathways to Home Strategy of the DHRE
Excellent communication skills – both verbal and written and electronic (including statistical and qualitative reports).
Ability to be flexible and work in a variety of settings, with a variety of teams.
An ability to work collaboratively with other agencies (both statutory and voluntary), be able to demonstrate an excellent work ethic.
An ability to (and understanding of how to) advocate on behalf of the service users
An understanding of the statutory and voluntary sector services available to immigrants and homeless people and/or people with alcohol misuse issue.
Ability to work according to the principles of Harm Reduction and Low threshold work.
Excellent organisational skills and communication skills.
An understanding of the health and safety issues, especially in regard to lone working.
An ability to show initiative and develop solutions to problems.
A knowledge of another language would be an advantage (desirable)
Our Benefits
Annual Leave Up to 3 years' service: 25 days per year
3 years' up to 5 years' service: 27 days per year
Over 5 years' service: 30 working days per year (exclusive of bank and statutory holidays)
10 public holidays each year, with Good Friday as discretionary day.
Day off and day pay for Christmas Day, St. Stephen's Day, and New Year's Day worked for shift workers.
Non-Shift Workers: Paid day off on public holidays.
Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
Pension matched by the employer.
Health assistance: each staff member gets access to a health cash plan up to set limits on a number of treatments (including dental, optical, acupuncture, etc.).
Your children under 16 are also included on the plan.
Life assurance: four times salary.
Maternity / adoptive leave: 18 weeks full pay.
Paternity leave: 2 weeks full pay.
Sick leave entitlement to sick pay starting from day 1, with level of entitlement increasing with length of service (subject to policy terms).
Employee Assistance Program (EAP): confidential counselling service covering legal advice, financial information, career guidance, life coaching, mediation, health information, etc.
Learning and development: Depaul's Vision, Mission and Values course, including travel to meet the Depaul International family.
Emerging Leaders: supporting workers that would like to develop their leadership skills and progress to a management role.
Online learning resources via Depaul's award-nominated online learning platform, Moodle.
Mandatory training includes MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid.
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