Senior Vice President, Client Service Executive – Asset Services, Client Service Delivery
Location: Dublin, Ireland
Responsibilities
Develop a thorough understanding of the client’s business, operating model, and technology strategy
Deliver exceptional service aligned to clients’ needs and expectations across all products and services
Cultivate a deep relationship and appreciation for what drives clients’ service requirements
Facilitate communication across the client’s organization (e.g., industry news, regulatory and BNY Mellon change, product evolution)
Monitor service quality, product performance, and overall client experience to proactively anticipate potential issues and opportunities
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry‑leading interfaces
Provide strategic insight into improvements across service delivery, product, technology, and operations to create optimal client solutions
Navigate technology, product, and operations groups to improve service today and build better solutions for the future
Qualifications
The ability to:
Build strong, collaborative relationships, both internally and externally, with clients
Analyse information and apply problem‑solving skills
Operate with a sense of urgency and prioritise effectively
Communicate clearly and concisely, adapting style depending on the audience
Apply a strong controls focus and know when to elevate issues
Experience engaging with, or working within, top tier investment services firms
Experience delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services
Bachelor’s degree or equivalent combination of education and experience
Experience in financial services, or a similar industry, is preferred
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. Flexible global resources and tools support your life’s journey. Focus on health, foster personal resilience, and achieve financial goals as a valued team member, with generous paid leave including paid volunteer time to support you and your family during significant moments.
Equal Employment Opportunity Employer
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.
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