Head of Residential Operations - Senior Position About my client My client believes that their superstars are at the heart of everything they do, and they are driven to be a meaningful part of the lives of the communities they serve. When we talk about the client experience, were referring to a culture built on purpose, values, accountability, and integrity. Our client is committed to Equal Employment Opportunity without regard to race, ethnicity, gender, disability, sexual orientation, gender identity, or religion. Their offices and developments are places where everyone feels safe, respected, valued, and supported. Our client is one of Irelands fastest-growing PRS and Cost Rental platforms. Being a professional landlord means delivering well-governed, transparent, and high-quality residential operations at scale, while continuing to evolve how residential property management is delivered. Role Overview The Head of Residential Operations is a senior leadership role responsible for overseeing residential operations and supporting the continued growth of the platform through strong, consistent, and well-governed ways of working. Reporting to the Chief Operating Officer (COO), the role provides operational leadership across Property Management, Block Management, Leasing, Onboarding, and Resident Experience. While all operational areas sit within scope, the role plays a key part in strengthening and standardising core residential operations as the business continues to scale. This role is not focused on day-to-day task delivery. Its purpose is to provide clarity, direction, and leadership so teams can operate effectively, consistently, and with confidence. Key ResponsibilitiesOperational Leadership Provide senior operational leadership across all residential functions. Work closely with the COO to translate business priorities into clear operational direction. Promote consistent standards, effective coordination, and shared ways of working across teams. Act as a senior escalation point for complex or cross-functional operational matters. Operating Model & Structure Support the development and ongoing improvement of a clear operating model across residential operations. Contribute to clarity around roles, responsibilities, decision-making, and handovers across teams. Encourage effective collaboration between departments by promoting clear interfaces and ownership. Process, Workflow & Ways of Working Support the use of clear, documented workflows across core operational activities. Encourage consistent approaches to prioritisation, ownership, and follow-through. Help reduce reliance on informal or inconsistent practices by promoting shared and repeatable ways of working. Role Clarity & Capability Support clear role definition and appropriate decision-making across teams, creating clarity around ownership and accountability. Ensure roles are structured and supported by effective processes, systems, and resources to enable teams to perform at their best. Foster strong capability, confidence, and ownership across teams as the organisation continues to grow. Performance & Continuous Improvement Support high standards of service delivery and operational performance across residential operations. Work with Team Leads and managers to encourage consistency, quality, and continuous improvement. Drive efficient and effective collaboration across divisions, ensuring aligned, streamlined approaches to service delivery and continuous improvement. Contribute to reflective review and learning to support ongoing development and improvement. Reporting & Insight Provide clear and timely operational insight to the COO and Senior Leadership Team. Support informed decision-making through reliable information, forward planning, and visibility of key risks and trends. Stakeholder & Business Representation Represent my client professionally in interactions with clients, partners, agents, contractors, and other stakeholders. Ensure residential operations reflect the organisations values and commitment to professionalism, transparency, and quality. Support leadership communications and broader operational initiatives as required. Experience & Qualifications Senior operational leadership experience within residential property or a comparable service-led environment, with a track record of leading through growth, change, and increasing complexity. Experience operating across multiple functions within a scaling organisation. Degree in Business Management or related discipline preferred; leadership qualifications advantageous. PSRA licence required (or active progression toward obtaining one). Strong knowledge of tenancy legislation, RTB requirements, and Irish residential standards. Proficiency in operational systems (e.g. Yardi, CRM, MaintenanceIQ, Desk365) and data-driven ways of working. Excellent communication, stakeholder engagement, and interpersonal skills. Demonstrates sound judgement, professionalism, confidentiality, and discretion. Strong ownership mindset with a focus on accountability, consistency, and follow-through. Highly organised with the ability to manage multiple priorities in a dynamic environment. Strong problem-solving capability with a structured, process-driven approach. Committed to establishing and maintaining clear, scalable, and repeatable ways of working. Benefits: team camaradarie
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