Description :Job Title:Customer Service Advisor - Hybrid WorkingSalary & Benefits:€10,530 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!Training & Grad Bay:You will receive full training and support to allow you to have the tools and knowledge to succeed in your role.
Your training & grad bay period will be delivered in our Little Island office for the full duration.What you'll be doingHandle a high number of customer queries via telephoneAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for: Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
20 days annual leave + 2 company leave days, plus the opportunity to purchase additional leave - leave entitlement is pro rata to part time hoursaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreLocation:Clonakilty,IrelandTime Type:Part timeContract Type:Fixed Term (Fixed Term)