The Spares & Service Coordinator is the operational hub of Tekpak's Aftersales Division. This is a primarily an office-based role responsible for processing spares orders, scheduling dedicated field engineers, and managing the administration that keeps the division running. However some travel domestically may be required. Speed, accuracy, and customer responsiveness are the hallmarks of success in this role. Travel Requirements, up to 25% occasional domestic site visits, vendor sites and or client sites. Primarily domestic. Key Responsibilities Spares Management Process inbound spares enquiries and orders from initial quote through to delivery confirmation. Maintain spares inventory, ensuring critical parts for key accounts are appropriately stocked. Identify parts from machine drawings and bills of materials; source and procure at target margin. Track and manage warranty vs. chargeable requests, ensuring correct classification and invoicing. Service Scheduling & Coordination Schedule field engineer visits preventive maintenance, corrective callouts, and installations. Manage the service calendar, balancing engineer availability, customer urgency, and geography. Raise service orders, purchase orders, and work orders in Integro ERP. Coordinate engineer logistics travel, accommodation, tools, and parts. Track and close out service jobs timesheets, job reports, and invoicing. Customer Administration Maintain customer records, machine asset registers, and service history logs. Manage service contract records renewal dates, scope, and response time commitments. Act as first point of contact for customer spares and scheduling enquiries. Support management with KPI reporting and management information. Essential Requirements 3+ years in technical coordination, service administration, or spare parts machinery, automation, or capital equipment preferred. Strong organisational skills able to manage multiple concurrent priorities with precision. Ability to read and interpret engineering drawings and bills of materials to identify spare parts. Proficient in ERP, CRM, or service management systems; strong Microsoft Office skills. Customer-facing experience professional, responsive, and solution-focused. Commercial awareness understands margin, lead time, and the importance of accurate invoicing. Preferred Requirements Experience in an aftersales, field service, or technical support environment. Familiarity with pharma, life science, MedTech, or food industry supply chains. Experience using Integro ERP or equivalent project-based ERP system. Understanding of packaging machinery components motors, drives, pneumatics, conveyors. Skills: Administration Organisational Skills Service Delivery Client Service