Tech Ops Lead – ContractIndustry:Medical TechnologyLocation:Dublin 11Department:Technology / IT OperationsReporting To:Service Delivery LeadContract Type:Contract - 6 MonthsDay Rate:Circa €400 per day DOERole PurposeThe Tech Ops Lead will play a key role in supporting and enhancing IT operations within a MedTech environment, operating primarily across Microsoft-based infrastructure and end-user services.Working within an outsourced, vendor-supported operating model, this role will provide hands-on technical expertise, operational oversight, and escalation support to ensure stable, secure, and high-performing technology services that enable business growth and regulatory compliance.Key ResponsibilitiesWindows & Infrastructure OperationsProvide senior-level support and administration across Windows Server and Windows desktop environments.Maintain, support, and optimise Active Directory, Group Policy, DNS, DHCP, and core Microsoft infrastructure services.Support Microsoft 365 services including Exchange Online, Intune, Entra ID (Azure AD), and endpoint management.Ensure high availability, performance, and security of infrastructure services across multiple sites and users.Service Delivery & Operational ExcellenceAct as an escalation point for complex or unresolved infrastructure and end-user issues.Ensure IT services are delivered in line with agreed SLAs and operational procedures.Monitor service performance, identify recurring issues, and drive root cause resolution.Support incident, problem, and change management processes, ensuring effective documentation and continuous improvement.Balance reactive support with proactive maintenance and improvement activities.Vendor & Stakeholder CollaborationWork closely with third-party service providers to ensure consistent service quality and technical standards.Review vendor performance, track deliverables, and support service improvement initiatives.Collaborate with internal stakeholders to ensure technology services align with business and operational requirements.Translate technical issues and solutions into clear, business-focused language for non-technical stakeholders.Project & Change SupportContribute to infrastructure and end-user technology projects, including upgrades, migrations, and system enhancements.Support implementation of new tools, platforms, and security controls in line with MedTech regulatory expectations.Ensure changes are planned, tested, and implemented with minimal business disruption.Security, Compliance & RiskSupport the implementation and operation of security controls across Windows and Microsoft platforms.Ensure compliance with internal IT governance, information security policies, and data protection requirements (GDPR).Participate in incident reviews and risk mitigation activities to reduce the likelihood of repeat issues.Essential Experience & Qualifications5+ years' experience in a senior Windows engineering or infrastructure-focused role.Strong background supporting enterprise Windows environments within regulated industries (MedTech, healthcare, pharma, or similar).Proven experience working in outsourced or vendor-supported IT operating models.Degree or equivalent experience in IT, Computer Science, or a related discipline.Technical SkillsStrong expertise in:Windows Server (on-prem and/or cloud-integrated environments)Active Directory, Group Policy, DNS, DHCPMicrosoft 365 (Exchange Online, Intune, Entra ID)Solid understanding of endpoint management, patching, and security hardening.Good knowledge of networking fundamentals and cybersecurity principles.Familiarity with GDPR, data protection, and IT governance requirements.Exposure to PowerShell scripting and automation is desirable.Personal AttributesHighly proactive, dependable, and solutions focused.Comfortable working autonomously in a contract role.Strong communicator with the ability to engage both technical and non-technical stakeholders.Organised, adaptable, and capable of managing multiple priorities in a fast-paced environment.Professional, resilient, and detail-oriented, with a strong focus on service quality.