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Head of customer service

TN Ireland
Head of customer service
Posted: 3 May
Offer description

Social network you want to login/join with:Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.Your new roleYour new role is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.Your new companyYour new company is an aviation group with operations worldwide. It plays a leading role in its European home market.Your responsibilitiesLead the CSM team professionally and disciplinarily in an international environment.Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.Optimise and ensure performance parameters (costs, quality, and turnaround times) and commercial results of the Mobile Engine Services engine events.Check cost calculation for engine repair events as part of the quotation and recalculation.Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers, and other MES Repair Stations.Optimise interfaces with regional service providers.What you'll need to succeedDegree in engineering or business administration.3–5 years of professional experience.Very good knowledge of economics and business administration.Excellent negotiation skills, assertiveness, and high persuasiveness.High level of service readiness and customer orientation.Ability to handle conflicts effectively.Strong leadership, guidance, and motivation skills for employees.Excellent organisational skills.Strong analytical and conceptual skills.High flexibility and resilience.Quick understanding, objective judgment, and sound decision-making skills.Strong sense of responsibility.Proactive initiative.
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