At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
Client Engagement & Sales
* Serve as the main point of contact for all wedding enquiries and bookings.
* Conduct professional wedding showarounds, both pre-booked and walk-in.
* Follow up on leads through telephone, email, and video calls in line with the hotel's sales strategy.
* Prepare and send personalised quotes, contracts, and wedding brochures.
* Convert enquiries into confirmed bookings to meet and exceed sales targets.
* Maintain strong relationships with past and prospective clients to encourage repeat and referral business.
Event Coordination & Delivery
* Maintain and manage the wedding booking diary for effective scheduling.
* Prepare detailed wedding function sheets and communicate plans to all operational departments.
* Welcome and support couples on the day of their wedding, ensuring a smooth and enjoyable experience.
* Book and liaise with external suppliers to deliver on the couple's vision.
* Ensure all event details are accurately captured and updated across systems.
Marketing & Industry Engagement
* Keep up to date with wedding trends, popular bloggers, influencers, and social media trends.
* Manage content and listings on third-party wedding platforms (e.g., WeddingsOnline, One Fab Day).
* Represent the hotel at external wedding fairs, showcases, and other industry events.
* Organise and execute in-house wedding fairs and open days.
Reporting & Administration
* Compile and maintain wedding sales reports, including enquiry volumes, site inspections, and conversion rates.
* Track and report on third-party website performance (e.g., enquiries vs. site visits vs. bookings).
* Assist the Sales Team with other hotel events as required.
Requirements:
* Previous experience in a similar role within hospitality or event management.
* Passion for weddings and creating memorable guest experiences.
* Excellent communication and interpersonal skills.
* Strong organisational skills and a high level of attention to detail.
* Ability to work independently and collaboratively as part of a team.
* Flexibility to work weekends and occasional evenings as required.
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