Career Opportunity
Job Description
We are seeking an organized and customer-focused individual to coordinate our health programs, support the health team, manage reception duties, and handle incoming phone calls and email enquiries.
Key Responsibilities
* Coordinate and manage program enrollment, registrations, payments, data entry onto the CRM and all related administrative tasks.
* Manage and log all calls to Croí Connects (our telephone helpline).
* General administrative tasks related to the wider Health team (e.g. sending out letters, information leaflets).
Front of House Duties
* Deliver a friendly, efficient, customer service experience and create a warm and welcoming atmosphere for visitors to the centre and on the phone.
* Maintain a clean, safe, and organized reception area by complying with standard operating procedures, including health & safety.
* Provide support to other departments as required and have a good understanding of their roles within the organization.
* Support the meeting & events coordinator as required.
* Manage and record all deliveries and process any outgoing packages with the courier service.
* Welcome and manage all visitors on arrival and ensure they sign-in.
Requirements
* 3+ years' experience in a similar role, with a strong customer-service focus.
* Excellent communication, verbal and writing skills.
* Proven time management and organizational skills, with the ability to work to tight deadlines.
* Strong IT skills and proficient in Microsoft Office (Outlook, Word, Excel, etc.).
* Experience with CRM systems an advantage.
* Familiarity with office/reception management procedures.
* Highly organized with strong planning, coordinating, and time management skills.
* Ability to handle sensitive and confidential information with discretion.