We are seeking a highly motivated Guest Relations professional to deliver exceptional experiences for our guests.
About the Role
This is a full-time position responsible for coordinating VIP arrivals, managing guest feedback and working closely with hotel departments to ensure every guest visit is memorable, seamless and exceeds expectations.
* Previous experience in Guest Relations or Front Office within a hotel environment is required;
The ideal candidate will be able to build guest loyalty, maintain service standards and drive continuous improvement across the hotel. You will work collaboratively with colleagues from different departments to achieve these goals.
Key Responsibilities:
* Cordially welcome VIP guests upon arrival;
greet them warmly;
personalise their stay through tailored services,
suggest activities tailored to your client's preferences;
give clear instructions about how things work at Powerscourt Hotel Resort & Spa.
The success of this role also relies on you being adaptable
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Please note that you should have excellent communication skills both verbally and written; strong problem-solving skills as well as ability operate efficiently under pressure whilst maintaining accuracy when dealing large volumes data simultaneously .If hired,you would join an organisation committed delivering outstanding customer services ensuring consistent high levels satisfaction throughout entire journey !