Full job description
Print Supplies are the number 1 provider of Managed Print Services in the north west.
We are seeking a dedicated and experienced Service Manager to lead our service department at Print Supplies. This is a fantastic opportunity to join a growing company, serving a valued customer base and working alongside a team of friendly professionals. Candidates with a background in a similar role will be prioritized as we aim to maintain the highest standards of service in our industry.
Key Responsibilities
* Daily Operations: Lead and manage the day-to-day activities of the Service Department, ensuring all processes run efficiently and business objectives are met.
* Service Coordination: Schedule and manage service calls, planning optimal routes for field service technicians.
* Paperwork Management: Organize and maintain documentation for service technicians, ensuring accurate and timely record-keeping.
* Database Oversight: Manage the service database, track customer service reminders, and update records to ensure accurate and up-to-date information.
* Customer Interaction: Serve as the primary contact for customer inquiries through phone, email, and in-person, delivering top-tier customer service.
* Service Support: Provide technical advice and support, resolving queries to maintain excellent customer satisfaction.
* Process Improvement: Identify and implement improvements to enhance service workflows, efficiency, and overall quality.
* Team Coordination: Communicate with and support service technicians, ensuring they have the information needed for successful service calls.
* Sales Liaison: Collaborate with the sales team to manage customer orders and maintain smooth communication between departments.
* Billing & Costing: Oversee the accurate input and processing of billing, costing, and service-related documentation as per company guidelines.
* Customer Communication: Keep customers updated on order progress, addressing any changes or exceptions promptly
The Ideal Candidate Will Bring
* 1-2 years of experience in a similar role within a technical, service-oriented, or related field.
* Strong technical knowledge, with a background in IT or related industries preferred but not essential.
* Proficiency in Excel, Sage, or equivalent software for managing customer data and service records.
* Excellent communication skills, both written and verbal, with a professional and approachable manner.
* Strong organizational skills with attention to detail and the ability to handle multiple tasks effectively.
* Ability to work independently and take initiative in a dynamic and fast-paced environment.
Familiarity with service management software and tools, particularly those relevant to the MPS sector a distinct advantage.
Salary negotiable depending on relevant experience.
Job Types: Full-time, Permanent
Pay: €35,000.00-€45,000.00 per year
Benefits:
* On-site parking
Language:
* native level english (required) (required)
Work authorisation:
* Ireland (required)
Work Location: In person