IT Support Technician page is loaded## IT Support Technicianlocations: Dublin, IEtime type: Full timeposted on: Posted 21 Days Agojob requisition id: R101267Job Title: IT Services Technician Location: Onsite\_****Who We Are****At ?, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App. Our platform is a space where people can connect, share ideas, and engage in meaningful conversations. Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location.****Job Summary:****We are seeking a motivated and detail-oriented IT Services Technician to join our dynamic IT team. This entry-level role is responsible for providing first-line technical support to end-users, resolving basic IT issues, and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service.****Key Responsibilities:***** Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.* Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.* Assist users with software installations, account setups, and password resets.* Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.* Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.* Maintain and update IT knowledge base articles and self-service wikis for common issues.* Perform routine maintenance tasks, such as software updates and system backups, as directed.* Assist with onboarding new employees, including setting up workstations and accounts.* Adhere to company IT policies, procedures, and security protocols.* Provide new hire onboarding and offboarding****Qualifications:***** High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.* 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).* Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.* Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).* Strong communication and customer service skills to assist non-technical users effectively.* Ability to prioritize tasks and manage time efficiently in a fast-paced environment.* CompTIA A+, Network+, or similar certifications are a plus but not required.****Preferred Skills:***** Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.* Basic knowledge of Active Directory and user account management.* Willingness to learn and adapt to new technologies and processes.****Work Environment:***** Full-time position, onsite with occasional on-call or after-hours **support.*** **Collaborative team environment with opportunities for growth and professional development.**
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