Front Office Manager Job Description
The ideal candidate will possess strong leadership skills and a proven track record in managing front office operations, team development, and driving service excellence and revenue.
Key Responsibilities:
* Lead and manage the front office team, ensuring seamless guest experiences and effective operational management.
* Drive a culture of excellence, accountability, and teamwork across all front office functions.
* Coach, mentor, and develop team members through structured training, performance reviews, and ongoing support.
* Implement and maintain standard operating procedures to ensure consistent service delivery and operational efficiency.
* Collaborate with Revenue and Sales teams to support upselling initiatives and maximize guest spend.
* Ensure smooth and professional check-in/check-out processes, handling guest queries and complaints effectively.
* Liaise with other departments to ensure seamless guest experiences, particularly for meetings and events.
* Monitor and report on key performance indicators including guest satisfaction, team productivity, and upselling performance.
* Manage recruitment, onboarding, rostering, and scheduling to ensure optimal staffing and service levels.
Candidate Profile:
* Minimum 2 years' experience as a Front Office Manager in a busy hotel setting.
* Strong leadership skills with a hands-on, people-first approach.
* Proven experience in team development, SOP implementation, and operational improvement.
* Commercially aware with a solid understanding of revenue generation through guest service.
* Proficient in hotel PMS systems (e.g., Opera, Protel, or similar).
* Excellent communication and interpersonal skills.
* Flexible and resilient, with the ability to thrive in a fast-paced environment.
Benefits:
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, driving excellence and growth while developing their skills and expertise.