Job Description:
Deputy General Manager
Career Vision Recruiters seek a Deputy General Manager for our client.
This is an ideal opportunity for an ambitious Operations Manager looking to take the next step in their career. As a true people person, you will be responsible for delivering consistently high standards of service to all guests, ensuring exceptional experiences that drive repeat business.
Key Responsibilities:
* Maintain the highest standards across all aspects of the property.
* Work closely with staff and management to achieve optimum sales levels while keeping operational costs under control.
* Ensure staffing levels are maintained to meet operational needs while upholding service excellence.
* Implement company standards for supplier management, service excellence, hotel presentation, and customer care.
* Conduct regular stock takes, monitor KPIs, GP, labour costs, and revenue; work with the audit team to minimise potential losses.
* Oversee the smooth running of service, hygiene, and customer contact in line with agreed operational standards.
* Ensure all Heads of Department conduct weekly staff training sessions.
* Perform random room checks in conjunction with the Accommodation Manager, signing off on the Room Service checklist.
* Manage guest complaints professionally, implementing corrective actions and ensuring full resolution and guest satisfaction.
* Communicate all F&B updates to staff and liaise with relevant departments on changes.
Required Skills and Qualifications:
Leadership Skills:
* Strong leadership skills with the ability to motivate and guide teams under pressure.
Communication Skills:
* Excellent communication skills, with fluent spoken and written English.
Experience:
* Previous hotel management experience and a strong background in Food & Beverage within an Irish property.
Benefits:
Performance Bonus:
* A bonus scheme that rewards outstanding performance.
Pension Fund:
* Contributions to a pension fund for long-term financial security.
Employee Benefits:
* Access to on-site parking, gym facilities, and other employee benefits.