Overview
Job description
We are hiring customer service advisors to work with one of Ireland's Leading Pillar banks in our Customer Engagement Centre in Galway.
We are a Deloitte Best Managed Company (Platinum Partner) and have received the Guaranteed Irish symbol for excellence and innovation in addition to their commitment to local jobs and communities.
Uniquely has also been named As One of the Best WorkplacesTM in Ireland ****.
This isn't just a job, it's your chance to launch a career you'll love, in a company that values your unique talents and invests in your growth.
We foster an "Uncommon Culture" built on support, development, and recognition, where hard work and commitment are truly valued.
You'll unlock unrivalled benefits, with comprehensive training and development programmes as standard to help you reach your full potential.
About the Role:
This role will involve handling personal lending applications and enquiries with our most valuable asset, our customers within the Republic of Ireland and the UK over the phone.
One of our guiding values is we put the customer at the centre of EVERYTHING we do.
We give customers the right experience first time every time, and provide a complete, consistent and connected experience which is simple and efficient.
Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us.
As this role includes selling both Regulated and Non-Regulated products, candidates will be required to become accredited in these product categories by completing Qualified Financial Advisor modules, in a specified timeframe.
Key Responsibilities
Handle a variety of inbound and outbound calls from customers
Build rapport with each customer by understanding their needs and identifying additional sales opportunities.
Take ownership and resolve each situation to the customer's satisfaction.
Handle and resolve customer queries /requests in a timely manner and with a first call resolution approach.
The successful candidate must be an excellent communicator and have superior people skills.
You should enjoy working in a fast paced, target driven environment.
You must be comfortable presenting products & services over the phone and have proficient IT & administration skills.
Required skills/capabilities
Track record of delivering a consistent level of exceptional service to customers
Proven track record delivering strong results against agreed targets
Excellent communication skills both verbal and written.
Given the MCC requirements of this role, a commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status.
7 week training period
(Requirement to successfully pass exams (product knowledge & systems) at end of induction including meeting required call evaluation standards.
)
We offer
Salary:
Salary of €28,000
Bonus:
Performance-related bonus of €3,000 annually
Healthcare & Pension:
Private health insurance (VHI) and company pension scheme
Annual Leave:
20 days paid per year, plus 1 additional day for every year based on tenure - up to 25 days
Training:
Full Training and on-going coaching provided
Rewards:
Monthly performance and Engagement Incentives
EAP:
Employee assistance programme
Development:
Talent management programmes and career development opportunities
Performance review:
Annual performance review process linked to pay reviews
Refer A Friend Incentive:
Earn €1,000 per referral!
Perks:
VIP Premier League tickets, **** access to the 3-arena, Social nights & much more!
Our award winning 'CEC' prides itself on having one of the best environments, to grow your career.
We have numerous ongoing development courses (nationally accredited and award winning) for all our High Potential High Performers, some of the best employee benefits in the country: including Healthcare, Pension, VIP Premier League tickets, **** access to the 3-arena for all employees, monthly employee social nights and much much more...
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