Role Overview
Gourmet Food Parlour is seeking a dynamic
Catering Coordinator
to oversee our
catering operations
, managing orders from initial inquiry to final delivery. This role is dedicated to working closely with chefs, clients, and drivers to coordinate menus, schedules, and logistics. While primarily office-based, site visits will be essential for building strong client relationships. Additionally, you will play a key role in strategic planning, upselling services, and driving new business growth.
Key Responsibilities and Duties:
Client & Relationship Management:
Manage all catering inquiries and serve as the main point of contact.
Build and maintain strong relationships with existing and new customers.
Deliver exceptional customer service and gather feedback for continuous improvement.
Adapt to changing schedules and cater to any specific dietary needs.
Menu Planning & Coordination:
Work closely with Head Chefs to develop and implement weekly meal plans tailored to customer needs.
Ensure all dietary and nutritional requirements are met for each customer.
Input and process meal orders with precision.
Logistics & Scheduling:
Organise timetables, delivery schedules, and driver routes to ensure efficient service.
Review team schedules weekly and plan accordingly.
Conduct site visits to venues as needed to oversee catering setup and maintain client relations.
Sales & Business Development:
Proactively upsell catering services to maximise revenue.
Identify new business opportunities and drive growth.
Handle catering inquiries and input accurate catering quotes based on customer requests.
Have a strong understanding of Gourmet Food Parlour's products and services to promote offerings effectively.
General Administrative & Support Duties:
Maintain accurate records using Microsoft Word and Excel.
Assist with general inquiries beyond existing catering during downtime.
Support the catering team in event planning and coordination.
Required Skills & Abilities
:
* Full driver's license
* Must be over 23 years of age (for insurance purposes)
* Strong knowledge of food and nutrition, particularly in relation to sports performance
* Ability to multitask and thrive in a fast-paced environment with strong attention to detail
* Excellent time management and problem-solving skills
* Strong verbal and written communication skills in English
* Proficiency in Microsoft applications (Word, Excel) and general administrative experience
* Ability to build and maintain strong client relationships
* Flexible and adaptable, with availability for weekend and evening work as required
Desirable Skills & Abilities
:
* Experience or understanding of a professional kitchen environment
* Previous experience working in a similar role or industry
* Knowledge of health and safety regulations in a food-related setting
* Experience with scheduling and managing appointments or bookings
* Ability to work well independently and as part of a team
Benefits:
Join an exciting and rapidly growing business with fantastic opportunities for career development. Enjoy the convenience of on-site parking, access to our Employee Assistance Program and comprehensive wellbeing care. Benefit from exclusive employee discounts across all of our restaurants, with a 10% discount. Be part of a dynamic and energetic team, with regular engagement events to keep things fun and lively
If you are passionate about
food, nutrition, and delivering top-quality catering services
we'd love to hear from you