Job Title:
Customer Technical Support Engineer
Job Type:
Permanent
Location:
South Dublin – 100% office based
Job Description:
Our client, Ireland's leading organisation in the cyber security space, is seeking a Customer Technical Support Engineer to join their support team. This role is an opportunity to join a leading company in one of the world's fastest growing tech sectors. With a Dublin based office, the role will involve providing frontline technical assistance across a suite of security-related products and services.
Job Responsibilities:
* Act as the initial point of contact for technical support queries from customers.
* Diagnose and resolve issues related to email systems, internet technologies, and DNS configurations.
* Provide support through various channels including phone, email, and ticketing systems.
* Assist with the setup and configuration of email-related services.
* Build technical understanding in areas such as email filtering, anti-virus, and anti-phishing tools.
* Maintain clear, professional communication with customers throughout support interactions.
* Document and escalate complex issues when necessary.
* Participate in scheduled out-of-hours support as part of a team rotation.
Experience Required:
* Minimum 2 years of experience in a customer-facing technical support role.
* Demonstrated ability to troubleshoot and resolve technical issues effectively.
* Familiarity with networking fundamentals and protocols including DNS and MX records.
* Experience working with support desk tools and ticketing systems.
* Excellent communication skills in English – both written and verbal.
* Previous exposure to IT service environments is essential.
Desirable Skills:
* Knowledge of email infrastructure and related protocols.
* Experience with Active Directory and Microsoft software environments.
* Customer service background in a technical environment.
* Strong analytical mindset with an eagerness to learn new technologies.
* Experience with cloud-based products or services.
Educational Requirements:
* A third-level qualification in IT or a related field is preferred.
HOW TO APPLY:
If you are interested in this role, please apply for this role with your updated CV.