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ITALIAN - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
Responsibilities
* Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
* Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
* Representing the company in a professional, courteous, and efficient manner
* Complete documentation to in-house standards and be compliant with all in house procedures.
* Working in a safe manner at all times.
* Reporting to the Customer Service Team Leader.
Requirements
* Fluent in Italian and English, both spoken and written required
* Minimum 1 years’ experience working in a Call Centre or Customer Service oriented role. - - advantageous but not essential
* Strong communications skills
* Driver License preferable
* Excellent telephone and customer service skills
For more information, please contact sean.keating@cpl.ie
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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