Network Operations Centre (NOC) Manager – 24x7 Operations
Location:
Cork City, Ireland
Employment Type:
Full-time
Reports to:
Managing Director
Role Overview
We are seeking an experienced and highly motivated Network Operations Centre (NOC) Manager to lead a 24x7 operational environment. This role is responsible for managing a team of six NOC staff, ensuring continuous service availability, operational excellence, and high levels of customer satisfaction.
The successful candidate will combine people leadership, a solid technical understanding of information technology, and well-developed commercial and customer service capabilities.
Key ResponsibilitiesPeople & Schedule Management
* Lead, mentor, and manage a team of six NOC staff operating in a 24x7 shift environment
* Develop and maintain effective shift rosters to ensure appropriate coverage at all times
* Conduct performance management activities, including coaching, reviews, and development planning
* Foster a positive, accountable, and high-performing team culture
* Manage onboarding and training for new team members
Technical Oversight
* Maintain a strong working understanding of IT infrastructure, networking, and operational monitoring environments
* Provide escalation support and decision-making for complex technical or operational incidents
* Ensure adherence to operational procedures, incident management processes, and service-level agreements (SLAs)
* Collaborate with engineering and service delivery teams to improve reliability and operational efficiency
* Identify opportunities for process improvement, automation, and operational maturity
Commercial & Customer Service
* Act as a key point of contact for customers during major incidents and service escalations
* Balance operational priorities with commercial considerations, including cost control and service commitments
* Ensure customer expectations are managed effectively through clear communication and professional engagement
* Contribute to service reporting, trend analysis, and continuous improvement initiatives
* Support customer reviews and internal stakeholder engagement as required
Skills & Experience
Essential:
* Proven experience managing technical teams
* Strong people leadership and workforce scheduling capabilities
* Broad technical understanding of IT systems, networks, and operational support models
* Demonstrated customer service orientation with strong communication skills
* Ability to operate calmly and decisively in high-pressure, incident-driven environments
Desirable:
* Experience in managed services, telecommunications, or enterprise IT operations
* Familiarity with ISO or similar standards
* Experience working in commercially driven service environments
Why Join Us
* Lead a critical operational function with real business impact
* Work in a collaborative, technically capable environment
* Opportunity to influence service quality, team development, and operational strategy
Salary Range:
€72,000 – €84,000 per annum, with final offer dependent on experience, skills, and overall fit for the role.
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