THE ROLE:
* Lead, mentor, and grow a high-performing Partner Success team. Set team goals, monitor performance, and provide regular coaching and development.
* Serve as an executive point of contact for key partners, ensuring their needs are met and that they are fully engaged with the company's products, services, and vision.
* Collaborate with senior leadership to define the partner success strategy, KPIs, and roadmap. Align the team’s activities with broader company goals.
* Develop and implement scalable processes, systems, and tools to streamline partner success operations and improve partner satisfaction.
* Work closely with Sales, Marketing, Product, and Customer Support teams to advocate for partner needs and drive product enhancements and joint go-to-market strategies.
* Drive partner retention, expansion, and satisfaction by ensuring value realization, managing health metrics, and proactively addressing risks.
* Track and report on key partner success metrics. Provide actionable insights to internal stakeholders and use data to drive decision-making.
REQUIREMENTS:
* Proven experience (typically 5+ years) in managing high performing teams.
* Strong leadership and team management capabilities.
* Excellent interpersonal and communication skills, with the ability to build trust with internal and external stakeholders.
* Strategic thinker with a strong operational mindset.
* Proficiency in CRM tools (e.g., HubSpot/Salesforce), partner portals, and success management platforms (e.g., Gainsight, Churn Zero).
* Ability to analyze data and translate insights into strategy.
* Experience working in process and metric driven environments.
* Regulated Industry Experience in either Quality Assurance, Engineering, or Validation.
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