Location: Killarney, County KerryAbout the Company: Aran Sweater Market & Weavers of IrelandAre you passionate about delivering outstanding customer service and keeping operations running smoothly? We're looking for Customer Journey & Operations Support Agents to join our team and play a key role in ensuring a seamless shopping experience across our online, in-store, and warehouse channels.This is a diverse role that combines customer care, order and returns management, and behind-the-scenes operational support. If you enjoy problem-solving, working with people, and keeping things organised, this could be the perfect role for you.What You'll Be DoingCustomer Care: Be the friendly, first point of contact for customers via phone, email, live chat, and social media. Provide advice, resolve issues, and ensure every interaction leaves a positive impression.Order Processing: Accurately pick, pack, and prepare online orders for dispatch, ensuring everything is correct and ready for customers.Returns & Exchanges: Handle customer returns and exchanges efficiently, update systems, and keep customers informed every step of the way.Operational Support: Assist with stock checks, replenishment, warehouse organisation, and shop transfers to ensure everything runs like clockwork.Social Media Engagement: Respond to customer queries on platforms like Facebook, Instagram, and Twitter.What We're Looking ForA genuine passion for delivering excellent customer service.Strong attention to detail with great organisational skills.Clear and confident communicator (both written and spoken English).Ability to work independently while being a reliable team player.Initiative to solve problems and keep things moving.Previous experience in customer service, retail, or operations is an advantage, but full training will be provided.Why Join Us?Be part of a well-loved Irish heritage brand with a global customer base.A varied role where no two days are the same.Supportive team environment with opportunities to grow and develop.Play a vital role in creating memorable customer experiences.If you're organised, people-focused, and love making things run smoothly, we'd love to hear from youApply now and help us deliver the warmth and quality of Aran Sweater Market & Weavers of Ireland to customers worldwide.