About Us
The Ark HQ is a leading provider of compliance management solutions exclusively for schools. We are now expanding our services with AskArk, an innovative AI tool designed specifically for education professionals.
At The Ark HQ, we embrace a remote-first approach, providing you with the ultimate flexibility to work from anywhere. This policy is rooted in our trust in our team's ability to excel regardless of physical location, offering a perfect blend of freedom and responsibility.
Role Overview
We are seeking an enthusiastic Product Implementation & Customer Success Specialist to join our team and help bring AskArk to schools across Ireland and potentially the UK. This is an entry-level position perfect for a recent graduate with a genuine passion for education technology and a desire to make a real difference in schools.
In this role, you'll work directly with schools to implement AskArk, providing training, support, and guidance to ensure successful adoption of our AI platform.
Salary: €30,000-€32,000 per annum (dependent on experience)
Key Responsibilities
1. School Implementation & Onboarding
* Travel to school sites to deliver AskArk implementation
* Conduct initial needs assessments with school staff
* Develop school-specific implementation plans
* Configure AskArk to meet individual school requirements
* Support schools through the onboarding process
2. Training & Support Delivery
* Deliver engaging training sessions to staff members
* Create user-friendly training materials and guides
* Provide ongoing technical support to schools
* Conduct follow-up sessions to ensure successful adoption
* Gather feedback to improve training delivery
3. Customer Success & Relationship Management
* Build strong relationships with school leadership and staff
* Act as primary point of contact for assigned schools
* Communicate regularly with stakeholders
* Address concerns and questions promptly
* Ensure high levels of customer satisfaction and retention
4. Product Feedback & Development
* Gather user feedback from schools
* Document common queries and challenges
* Contribute ideas for product improvements
* Work collaboratively with the development team
* Stay informed about AI trends in education
5. Documentation & Reporting
* Maintain accurate implementation records
* Track school progress and milestones
* Prepare regular reports on implementation outcomes
* Document best practices and success stories
* Contribute to knowledge base resources
Required Qualifications
* Bachelor's degree in Education, Technology, Business, or related field
* Genuine enthusiasm for AI and education technology
* Strong interest in the education sector
* Excellent communication and presentation skills
* Ability to explain technical concepts in accessible language
* Comfortable with technology and learning new systems quickly
* Full driving licence (required for school visits)
Desired Experience & Skills
Experience (advantageous but not essential):
* Experience working in or with schools
* Customer-facing or training delivery experience
* Project coordination or implementation experience
* Familiarity with AI tools and platforms
Essential Skills:
* Outstanding interpersonal abilities
* Confident presentation and training delivery
* Problem-solving mindset
* Organised and detail-oriented approach
* Adaptability and flexibility
* Self-motivated and proactive
* Team collaboration capabilities
Working Arrangements
* Fully remote position with home-based working
* Frequent travel to schools across Ireland required
* Potential UK travel depending on business needs
* Flexible scheduling around school visits
* Occasional team meetings in Ireland
* Monday to Friday working pattern
What Success Looks Like
* Successful AskArk implementations across assigned schools
* High satisfaction scores from school users
* Positive feedback from school leadership
* Strong user adoption and engagement rates
* Effective training delivery outcomes
* Building lasting relationships with schools
* Contributing valuable insights for product development
* Retention and growth of school partnerships
Benefits
Remote-First Work Culture: At The Ark HQ, we embrace a remote-first approach, providing you with the ultimate flexibility to work from anywhere. This policy is rooted in our trust in our team's ability to excel regardless of physical location, offering a perfect blend of freedom and responsibility.
Generous Annual Leave: We value work-life balance. Enjoy generous annual leave per annum, offering you ample time to recharge, travel, or pursue personal projects.
State-of-the-Art Company Equipment: We provide high-quality company equipment to ensure you are equipped for success. This includes the latest technology and software, ensuring you have all the tools needed for optimum performance and comfort.
Exceptional Working Environment: Our focus on creating an outstanding working environment is unwavering. Whether working remotely or visiting schools, we ensure a supportive, inclusive, and dynamic atmosphere that fosters collaboration, creativity, and wellness.
Professional Development: Opportunity to grow with an innovative education technology company and develop expertise in AI implementation and customer success.
Application Process
Please send your CV and cover letter explaining:
* Why you're passionate about education technology and AI
* Your understanding of challenges facing schools today
* Any relevant experience working with schools or in customer-facing roles
* What excites you about this opportunity
The Ark HQ is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: We are not accepting applications from recruitment agencies for this position.
Job Type: Full-time
Work Location: Remote (with frequent travel)
Reference ID: PICSS0125
Job Type: Part-time
Pay: €30,000.00-€32,000.00 per year
Benefits:
* Additional leave
* Sick pay
* Work from home
Application question(s):
* Do you have experience implementing data protection programs?
* Candidates who can show experience in the Education Sector (or related industries such as care homes, hospitals etc.) are particularly desirable - do you have this experience?
Education:
* Bachelor's (required)
Experience:
* Data Protection Officer: 3 years (required)
Work Location: Hybrid remote in Cork., CO. Cork