Insurance Leadership Opportunity
A leading provider of insurance services is seeking a driven and people-focused professional to lead frontline teams within its Personal Lines division.
The successful candidate will be responsible for coaching, performance management, regulatory oversight, and continuous improvement, ensuring all service delivery aligns with industry standards.
* Lead, coach, and develop a multi-site team of Customer Service Advisors and Team Coaches.
* Ensure delivery of regulated insurance services in line with industry standards.
* Monitor and manage performance against quality and compliance metrics.
* Partner with senior leadership to execute business strategy, change, and transformation initiatives.
Candidate Requirements:
* CIP, QFA, or APA qualification in General Insurance (essential).
* Minimum of 2 years experience working in a regulated general insurance environment.
* Proven experience in a team leadership or supervisory role within insurance operations or a contact centre.