Our client, a leading global ICT service provider,is recruiting for a
Customer Support Engineer
to join their business in
Ireland.
Position Title:
Customer Support Engineer
Position Type:
Contracting
Start Date:
ASAP
Location:
Dublin,Ireland
Contact:
Alen Lalic |
Responsibilities:
* The 5*8 hour L1 service provider picks up the phone from Customer
* Guide customer to collect information and log according Client engineer require
* Assist to create the ticket for customer according procedure of Client
* Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
* Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
* Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
* Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
* Assist in product acceptance testing, firmware updates, and remote configuration when required.
* Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.
Requirements:
* French and English are mandatory
* Effective phone call handling skills and able to handle complains properly
* Experience with customer support and service orientated
* Electrical Engineering, Power Systems, Renewable Energy, or related technical field.
* Computer use skills (Microsoft Office and other, mainly web based applications)
* 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.