Overview
eir business are currently recruiting for a Business Analyst/Project Manager with Transformation Delivery experience.
This role is working with our client based in Dublin
Hybrid – 3/4 days onsite
Salary – 50-60k.
1. Someone who is comfortable in all elements of the project lifecycle and thrives on helping business teams to deliver value.
2. The ideal candidate should have at least 3 years of experience, essential to have experience in an IT environment and Telecom and/or utilities sector.
3. They should have proven experience in delivering complex projects from specification to implementation and can work confidently with both field operations teams and central corporate functions.
4. Working closely with the central IT Programme team, this role will play a critical part in helping the business to identify opportunities for improvement, translating strategic objectives into actionable requirements, supporting operational readiness, and ensuring systems and processes are aligned to programme milestones.
Key Responsibilities
Process and Business needs
5. Clarify the business needs, objectives and definition of done for the business with an ability to refine the problem statement without solutioning.
6. Ability to understand both the IT context and the business value it delivers (workflow, systems, constraints, KPIs) to proactively identify areas for improvement
7. Ability to produce solution proposals with measurable value, risk review and fit within technology and deadline or budget constraints
Produce requirements and Scoping
8. Adaptability and Learning Agility: Quickly grasp new concepts from both business and tech perspectives.
9. Plan and drive workshops to regroup business needs, end-user value, KPIs, and non‑functional requirements from all relevant stakeholders.
10. Produce clear, structured artefacts: requirement specs, user stories, use cases, acceptance criteria, process maps, and business cases.
Support delivery, testing and change
11. Work with IT colleagues' teams to validate that solutions meet requirements; support test planning, UAT and issue resolution.
12. Help plan and manage scope change: handover training, comms, adoption and post‑implementation review to confirm value and scope delivery
Communication delivery
13. Active Listening and Empathy: Understand the pain points, priorities and language of both sides. Operations in terms of efficiency and user experience or IT in terms of feasibility and scalability.
14. Facilitation and Collaboration: Lead workshops, elicit feedback, and mediate discussions.
15. Analytical Thinking: Break down problems logically, identify root causes, and map business processes to technical solutions
Required Skills and Experience
Essential
16. Proven experience in business analysis, operations analysis, or programme delivery support,
17. Strong knowledge of business analysis tools and methods (e.g. process mapping, gap analysis, requirements traceability)
18. Ability to operate confidently in hybrid Agile environments and work alongside both business and technical stakeholders
19. Excellent written and verbal communication skills, with a strong focus on structure, clarity, and delivery support
20. Comfortable working across jurisdictions and with geographically distributed teams and ability to travel.
Beneficial
21. Experience in data centres, IT or technology
22. Experience supporting platform implementations (e.g. CRM, PSA, ESG reporting tools, or similar enterprise systems)
23. Certifications such as Prince, PMP etc.