Hotel Night Manager Role
Kickstart your career in hospitality with this exciting opportunity to work as an Assistant Night Manager. This role offers a fantastic chance for growth and development, allowing you to gain essential skills and knowledge while exposing you to senior team members who can mentor you.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, this is the perfect chance to take your career to the next level.
About the Role
The successful candidate will assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service. You will support guest relations by addressing inquiries and resolving any issues that may arise.
* Assist in maintaining overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
* Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
* Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
* Provide food and beverage service to guests during the night hours.
This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests. Your skills and experience will play a vital role in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
You will also have the opportunity to contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities. As a valuable member of the team, you will aid in the development of the Night team, preparing them for career advancement opportunities.
About Us
We are a leading hospitality group with a unique approach to caring for our guests. Our growth and expansion plans aim to spread the Dalata difference further around the world, bringing better experiences to more people. We are committed to helping our people grow and develop their careers through various internal development programmes.
We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when completing your application.
What We Offer
* Free employee meals on duty
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off rate for your Friends & Family
* Extra AL every year worked (5 days to a maximum of 5 days)
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes
* SAYE (Save As You Earn Scheme)
* Pension access (Ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy- support your career journey
* Staff Appreciation Initiatives, fun team-building activities and regular charity events
Requirements
To be considered for this exciting opportunity, you will need:
* 2 -3 years in a similar night or reception role
* Excellent knowledge of the hotel business
* Previous hospitality experience is essential
* Good computer skills and knowledge of Opera is required
* Knowledge and experience of using the Brilliant electronic front office system
* Excellent skills in People leadership and development
* Excellent organisational skills and the ability to oversee & delegate work to others
* A warm, friendly and approachable personality when dealing with fellow staff and guests
* The ability to work on their initiative, as well as being capable of working as part of a team