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Technology Division Manager @ Engage People
Job Title: IT Support Engineer
Location: Ireland (Flexible – Dublin / Cork / Waterford)
Department: Technology Operations
Job Summary:
My client is looking to hire a IT Support Engineer for their IT ops team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems, applications, and related technologies. The role requires hands-on experience with Microsoft 365, Azure, VMware, network troubleshooting, and Citrix environments.
YOU WILL BE REQUIRED TO TRAVEL ONCE A WEEK FOR THIS ROLE WITHIN IRELAND
YOU WILL NEED A DRIVING LICENSE AND CAR FOR THIS ROLE
Key Tasks:
* Providing local and remote IT support to a nationwide client base.
* Resolve IT issues on a daily basis both remotely and physically in the office.
* Support various office locations around the country including, Dublin, Cork, Limerick, etc.
* IT issues are also resolved over the phone when users call the Helpdesk number if issues are urgent.
* Delivery and collection of IT assets such as Monitors, PCs, headsets and other peripherals to and from various sites/homes around the country for new hires starting and employees leaving in different office locations.
* Maintaining, monitoring and updating of IT assets to ensure a track record of items that are in stock, deployed, pending disposal or retired.
* Typical issues/requests include password resets, installation of software on pcs/laptops, mobile phone deployments, hardware deployment/collection etc.
Key Responsibilities: (you will not need experience in all areas)
* Provide 1st and 2nd line support to end-users across multiple sites (remote and on-site).
* Diagnose and resolve hardware, software, network, and system issues.
* Manage and support users in Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
* Administer and troubleshoot Azure AD accounts, devices, and access control.
* Support and maintain Citrix Virtual Apps and Desktops environments.
* Deploy and manage virtual machines using VMware vSphere/ESXi.
* Set up and configure desktops, laptops, mobile devices, and peripherals.
* Maintain user accounts and security permissions using Active Directory and Group Policy.
* Monitor and support corporate network infrastructure including switches, firewalls, and Wi-Fi access points.
* Document support tasks, procedures, and known issues within the ticketing system.
* Collaborate with other IT team members on projects and escalated issues.
Key Technologies:
* VMware: vSphere, ESXi, VM management and provisioning
* Citrix: Citrix Workspace, Virtual Apps and Desktops, StoreFront
* Windows OS: Windows 10/11, basic PowerShell scripting, device imaging
* Active Directory & Group Policy administration
* ITSM / Ticketing Systems: (e.g., ServiceNow, Jira, or similar)
Key Skills & Experience:
* Minimum 2-3 years in a Desktop Support / IT Support role.
* Strong problem-solving and diagnostic skills.
* Excellent communication and customer service skills.
* Experience in working in a fast-paced and structured ITIL-based environment.
* Ability to prioritize and manage multiple tasks efficiently.
* You must have a car and driving licence
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Insurance Agencies and Brokerages, Insurance, and Financial Services
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