Job Information
Location: Naas, County Kildare, Ireland
Company: Bitrecruit
Client / Employer: Occupop
Job reference: d2947d2972490dd5f60ca7dbb9316db0
Posted: 20.05.2026
Closing date: 04.07.2026
We are now seeking an experienced and motivated Service Manager to lead our Service & Maintenance operations in Leinster. This is a key leadership role within a fastgrowing organisation, offering the opportunity to shape service delivery, support a skilled team and drive continuous improvement.
Role Overview
The Service Manager will oversee the day‑to‑day operations of the Leinster Service & Maintenance Department, ensuring high‑quality service delivery, strong customer relationships, and efficient management of people, processes and resources. You will be responsible for team leadership, scheduling, performance management, commercial oversight, and ensuring compliance with company standards.
Key Responsibilities
Strategic Leadership & Growth
Develop and implement a clear growth strategy for the Service & Maintenance Department
Identify new service opportunities, market trends, and areas for expansion
Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
Collaborate with senior management to align departmental goals with wider business objectives
Operational Leadership
Lead, support, and develop a team of supervisors, service engineers and administrative staff
Oversee scheduling, resource planning, and workload allocation
Ensure service jobs, repairs, and callouts are completed safely, efficiently, and to a high standard
Monitor KPIs, service performance, and departmental targets
Act as the primary point of contact for key customers
Manage escalations, service issues, and customer expectations
Build strong relationships with customers, suppliers, and internal teams
Ensure accurate job costing, invoicing, and financial tracking
Review engineer reports, quotations, and service documentation
Support budget planning, forecasting, and cost control
Identify opportunities for service growth and efficiency improvements
Qualifications & Experience
Proven experience in a service management or operations leadership role
Experience in developing, implementing, or contributing to departmental growth strategies
Strong commercial acumen, including the ability to prepare quotations for new business, assess job costs, and support revenue growth
Strong people‑management and team‑development skills
Excellent communication and customer‑service abilities
Strong organisational skills with the ability to prioritise and manage multiple demands
Proficiency in Microsoft Office
Experience in the water, wastewater, or environmental services sector
Familiarity with Municipal, Industrial, and Commercial markets in Ireland
Technical qualifications or background in engineering, utilities, mechanical/electrical services, or a related technical field
Experience working with key customers, such as Uisce Eireann, is an advantage
Knowledge of service/ERP systems
Compensation Package
Competitive salary and benefits package
Opportunities for professional development and career growth
A collaborative and supportive work environment
Laptop or desktop and work mobile phone provided
Flexible working options, dependent on location and role requirements
See company website for more information on the benefits of working in EPS Group
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