Join to apply for the IT Deskside Support Role at PFH Technology Group.
This role is for our contracted client based in Cork City.
Responsibilities Include
* Provide top-quality service to end-users both remotely and onsite via help desk system and in person.
* Assist with common applications, operating systems, and basic network issues.
* Perform Active Directory user and group administration.
* Offer guidance and support for common software applications, including Microsoft Office and email clients.
* Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service.
* Install and configure computer hardware and peripherals, operating systems, and applications.
* Troubleshoot hardware faults and refer to third parties if required.
* Manage system administration tasks such as setting privileges and security permissions on server shares, and setting up new shared folders.
* Handle data security, ICT policies, and information requests.
* Collaborate with local and national ICT teams to resolve recurring issues, including server and network management.
Experience
1-3 years in an IT support role. Experience in a pharmaceutical manufacturing environment is a plus.
Technical Skills
* Proficiency with Windows operating systems.
* Familiarity with common software applications (e.g., Microsoft Office, email clients).
* Basic understanding of networking principles.
* Knowledge of Active Directory.
* Experience with IT ticketing systems.
Soft Skills
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical abilities.
* Ability to work independently and as part of a team.
* Customer-focused attitude with a commitment to high-quality service.
* Eagerness to learn and grow within the role.
Skills
IT Support, IT Technician, ITIL, Computer Skills, Helpdesk, Active Directory, Customer Skills, Customer Focus, MS Office.
Benefits
* Pension
* Healthcare
* Paid Leave
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT System Training and Support
This job posting is active and accepting applications.
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