Customer Service Agent Fixed Term Contract 6 months page is loadedCustomer Service Agent Fixed Term Contract 6 monthsApply remote type Fully on premise locations Dublin time type Full time posted on Posted 3 Days Ago job requisition id JR105550Job DescriptionBenefits: Competitive SalaryStarting twenty-nine holidays (including bank holidays), increasing with length of serviceMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeKey Responsibilities: Create the optimal rental experience by maximising on sales and service opportunities for every customer.Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experienceHelp backlogs at various pressure points across all departmentsProvide excellent customer service in all customer contact situations.Handle all customer needs with professionalism and confidence.Handle all telephone and email inquiries in a friendly and helpful manner.Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.Ad hoc duties in line with business needsExperience and Skill Full clean B driving licence held for a minimum of 2 years an advantageExcellent phone handling / communication skillsExperience in customer interactions in a fast paced environment is advantageousStrong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.
)Strong attention to detail and conscientious approach to workDriven, charismatic, and eager to learn in a fast paced, rewarding environment.Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
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At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.
Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.
In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can't afford to buy a car, why not rent one when you need it?".
His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar.
Its headquarters, located 11 rue du Champ de Mars also included a rental agency.
The company's success was rapid, as car rental responded to a real need.
In 1951, l'Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV.
Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries.
But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era
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