Role Purpose
We are seeking a skilled and experienced Front of House professional to join our dynamic and growing team. This fully on-site role is ideal for someone with strong administrative and coordination skills, and a proactive, service-oriented mindset.
As Front of House, you will be the first point of contact for visitors and staff. You'll also support the smooth day-to-day running of the office, with responsibilities across hospitality, administrative tasks, and coordination of service and maintenance
IE - Receptionist/Front of House Role
Key Responsibilities:
Providing a professional and welcoming experience for all visitors and staff.
* Report on outstanding work orders and planned preventative maintenance (PPMs), following up with subcontractors to ensure timely completion.
* Assist in scheduling both PPMs and reactive maintenance works.
* Prepare quotes for reactive and follow-up works.
* Review and manage contractor documentation, ensuring all files are kept up to date.
* Authorise and manage the Permit to Work process.
* Compile Risk Assessments and Method Statements (RAMs) when required.
* Raise and track purchase orders for works and services.
* Coordinate subcontractor maintenance visits in line with both supplier and client requirements.
* Compile service reports, upload to the CAFM system, and issue to clients as needed.
Requirements:
Previous experience working in a professional, team-based office environment.
* Strong customer service skills with experience interacting directly with clients or customers.
* Solid administrative background with strong organisational and coordination abilities.
* High level of computer literacy, particularly in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Experience using CMMS/CAFM systems (e.g., for work order and asset management).
* Excellent attention to detail and accuracy.
* Strong numerical and analytical skills.