Customer Support Specialist
This role will cover US hours, working 3pm - 11pm (local time) based in Letterkenny.
This is a hybrid position with an expectation of on-site work one day a week.
Come join our state-of-the-art office in Letterkenny as we expand and continue to grow our team.
The Role:
The GCC Ireland Digital Solutions Specialist is a digitally fluent, customer-obsessed problem solver who delivers exceptional service experiences across multiple channels – voice, chat, email, and text. This role is designed to accelerate the transition from traditional phone-based service to modern tech-enabled solutions by supporting registered customers and driving digital adoption.
1. Educate and guide customers on self-service tools and digital solutions promoting digital adoption reducing reliance on phone support.">
The list goes on....
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hourly rates using CRM system products desired use like AI tools business intelligence Company Resolutions Including Provide data driven recommendations improve processes leverage technologies updates ideas incentivizes candidates success adopting Customers growth..]
You Will Be Responsible For:
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