Main Function: To sell and execute hotel events and weddings. Ensure a seamless turnover from M&E to Operations, and from M&E back to Sales. To provide these events with a consistent, high level of service throughout the event process. Through coordination with the customer, the sales team, and the hotel departments, the M&E Executive takes total responsibility for the successful production of the events assigned to her/him. Document preparation and communication meets customer (internal and external) requirements for the event. Recognizes opportunities to upsell the customer and suggestively sells enhancements to create a better overall event. Main Responsibilities: Plans and manages events and weddings and integrates team-based service to achieve a successful event. Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides post-event feedback. Maintains the customer relationship from the initial turnover from sales through the post event phase to the return to sales for reconciliation. Is accountable for his/her customers experiences from file turnover through the post event phase until turnover back to sales. Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements. Greets customer during the event phase and hands off to operations for the execution of details. Effectively upsells throughout the pre-event and event phases. Works with hotel staff in solving operational challenges. Involved with customer site inspections. Can or may lead pre-event and post-event meetings for assigned groups. Adheres to all standards, policies, and procedures (Standards, SOPs, LSOPs, etc.). Manages group room blocks and meeting space of assigned groups. Has the ability to accurately forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups. III.Technical Skills: Ability to forecast group rooms and catering in a timely fashion. Ability to manage group room blocks and meeting space. Knowledge in menu planning, food presentation, and banquet/event service standards Ability to effectively utilize hotel rooms and space inventories. Understanding of facility management as it relates to sanitation, maintenance, and operations. Technical aptitude in the Fidelio Opera environments along with Microsoft Office and Micros. Ability to manage customer budgets. Familiarity and knowledge of all departments within the hotel. Effective communication and meeting skills. Presents ideas, expectations and information in a concise, timely, well-organized manner. Manages conflict situations effectively. Manages time well, strong organisational skills, strong team player and the ability to work in a fast-paced environment. Excellent communication skills with strong attention to detail Understanding of audio visual products, sales, and services Operational knowledge understands operational challenges. Ability to design, upsell and execute outstanding catered events. Knowledge of and experience in providing world class customer service both to the group and local clients. Understands the hotel revenue strategy and business plan. Skills: Microsoft Office Time Management Organisational Skills Good communicator Detail Orientated Team Player Benefits: Parking Meal Allowance / Canteen Paid Holidays Gym Additional Annual Leave Employee Assistance Programme Education Assistance Programme