Role Purpose & Overview
The Guide Coordinator plays a central role in delivering exceptional travel experiences by coordinating, supporting, and developing the guiding team. Acting as the link between guides and operations, this role ensures seamless trip preparation, high safety standards, and consistent service quality while fostering a strong and professional guide community that reflects Wilderness Ireland's values.
Key Accountabilities
* Scheduling: Schedule the guiding work to ensure adequate coverage for all trips.
* Guide Support & Liaison: Act as the main point of contact for guides, providing operational information, updates, and support before, during, and after trips.
* Event Coordination: Facilitate induction sessions, training programs, and ongoing professional development as directed by the operations manager
* Quality Assurance: Monitor guide performance and guest feedback, implementing improvements to maintain exceptional guest experiences.
* Operational Coordination: Collaborate with operations, logistics, and sales teams to align guide schedules with trip demands.
* Health, Safety & Compliance: Ensure that guides adhere to company policies, safety standards, and relevant outdoor regulations.
* Community & Culture Building: Foster a strong, positive guiding community that reflects Wilderness Ireland's values.
Key Responsibilities
* Schedule guides on trips to ensure sufficient coverage across all trips and itineraries.
* Act as the primary point of contact for guides, providing clear communication before, during, and after trips.
* Coordinate guide training and induction events in collaboration with the operations team
* Monitor and evaluate guide performance through guest feedback, trip reports, and regular check-ins.
* Support guides in the field by resolving operational issues and providing assistance when required.
* Ensure compliance with health, safety, and environmental standards in line with company policies and industry regulations.
* Collaborate with operations, logistics, and product teams to align guide availability with trip schedules and business needs.
* Maintain and update guide records, including qualifications, availability, and performance reviews.
* Foster a positive and professional guide community that reflects Wilderness Ireland's brand values, culture, and commitment to guest experience.
What do we typically look for in successful candidates across all roles?
* A strong and clear commitment to customer service excellence and "extra mile" delivery.
* Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications.
* Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
* Consistently great attention to detail, even when faced with multiple tasks and deadlines.
* Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
* A natural collaborator who enjoys working in teams with a diverse range of individuals.
* A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates.
* Is committed to sustainability and is an advocate for wild places and our planet.
* A commitment to some weekend work to support with any 'out of hours' operational requirements
Preferred role-specific Skills, Knowledge & Experience
* Previous experience in a similar role in the travel or hospitality industries would be a great advantage but not essential.
* Experience in a scheduling or team coordination role from another industry would be an advantage too.
* Excellent ITC skills with experience of cloud-based CRM systems, ideally Salesforce, as well as Google Apps and Mac applications
* Good knowledge of the regions of Ireland where Wilderness Ireland operates would also be an advantage.
* Highly developed interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain business relationships.
* A natural collaborator who enjoys working in teams with a diverse range of individuals
* A strong and clear commitment to customer service excellence and "extra mile" delivery
* Excellent attention to detail, even when faced with multiple tasks and deadlines
* Full Irish Driving Licence
That said, a passion for what we are trying to achieve as a business, coupled with a desire to help make this happen, goes a long way, so please don't be put off applying just because you don't tick all of the above. What's most important is that you believe you can fulfil this role and demonstrate this accordingly through your application and subsequent interview process.
How to Apply
We only accept application directly - please head over to the Wilderness Ireland Website to find out a little more about us and apply for this role in our careers web page:
We're really keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:
* Which role you are applying for.
* Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
* How you will enhance the performance of our Ireland Team.
* How your interpersonal skills have helped you in a previous role.
All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto acknowledged upon receipt before being manually reviewed by the team. Your application must be complete to be fully considered, therefore please prepare your CV and Cover Letter before clicking apply.
Diversity, Equity and Inclusion
The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.
We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.
Benefits
* 35 hour working week
* 31 days holiday + earn up to 12 rostered days off per annum
* 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
* Flexible / Hybrid working plus up to 2 weeks working from anywhere
* Company Contributed Pension (after qualifying period)
* Company Health Plan (after the qualifying period)
* Occupational Maternity Pay (after the qualifying period)
* Bike to Work Scheme
* Family and friends discounts
* Training and career development opportunities
* Team activity afternoons (Wilderness Wednesday)
* Industry discounts on outdoor clothing and equipment
* Cake on your birthday
* Unlimited tea and coffee with only the occasional milk shortage emergency
Notes
Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in Ireland is required in order to apply.
If you have any queries or need support please contact us by email:
Job Types: Full-time, Permanent
Pay: €29,700.00-€36,000.00 per year
Ability to commute/relocate:
* Rathrippon, Collooney, CO. Sligo: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person