About the role
1. Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
2. Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
3. Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
4. Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
5. Plan and organise own workload to ensure an efficient service.
6. Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.
About you
7. Leaving Certificate with two honours and at least a B in ordinary level maths.
8. QFA qualified or actively working towards qualification (to be completed within 9 months of joining).
9. Experience in the Life Assurance industry or Financial Services.
You'll also bring:
10. A strong commitment to delivering excellent customer service and going the extra mile to support customers and brokers.
11. Excellent communication and interpersonal skills, with the ability to build rapport and handle queries with empathy and professionalism.
12. High attention to detail and accuracy when working with data and numbers.
13. Confidence using digital tools and systems, with strong PC literacy.
14. Strong organisational skills and the ability to manage your own workload effectively.
15. A collaborative, team-oriented mindset with a flexible, can-do attitude.
16. A proactive approach to learning and professional development.
17. A commitment to upholding company values and delivering service excellence.
18. The ability to remain calm and focused under pressure and meet deadlines.