Royal London Ireland is seeking a Pension's Case Manager to develop broker relationships and deliver excellent service that establishes Royal London as the provider of choice for pension products.
Reporting to the Pensions Team Leader, the Pensions Case Manager will provide administrative support to Brokers and the Sales Team, proactively contact Brokers to ensure accurate and up-to-date case information, and administer new business applications, servicing and claims.
About the role
* Develop broker relationships by providing excellent service that promotes Royal London Ireland as the provider of choice for pension products.
* Provide administrative support for and on behalf of the Sales Team.
* Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
* Plan and prioritise own workload to ensure deadlines are achieved.
* Maintain and continuously improve policies and procedures for service and administration tasks.
* Contribute and opine on the future development of the pension offering.
* Ensure all activities comply with Treating Customers fairly principles and the Consumer Protection Code.
* Maintain records in accordance with RL policies and procedures.
About you
* QFA qualified or working towards it; APA at a minimum.
* Experience processing and handling queries on all pension products.
* Previous experience in a customer‑service role.
* Ability to meet deadlines/SLAs and manage priorities.
* Excellent communication and administration skills.
* Demonstrated problem‑solving skills.
About Royal London Ireland
Based in our city centre location on St Stephen’s Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through financial brokers across Ireland. Our excellent customer service and mutual mindset means we take a long‑term view and focus on providing the best customer outcomes.
Our People Promise
We will work in an inclusive, responsible, enjoyable and fulfilling environment underpinned by the Royal London values: Empowered, Trustworthy, Collaborate, Achieve.
Benefits
28 days annual leave plus public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer celebrating and valuing diverse backgrounds and cultures. Our different perspectives give us a range of skills that are recognised and respected.
Central Bank of Ireland (CBI) Fitness & Probity Regime
Some of our roles are Control Functions as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment is conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to pre‑approval control functions, this includes prior approval by the CBI of such appointments.
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