Vendomtalents is hiring a Guest Experiences Administrator (W/M) for the Ashford Castle
Who we are looking for?
A highly orgnaised administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our five star team. This is a fantastic opportunity to either begin or continue your career in one of the worlds Five Star Forbes hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues with your main duties including:
* Emailing guests prior to arrival to prepare a bespoke plan for their stay.
* Communicate hotel information to guests, to fully inform on all services and offerings available.
* Update Opera to reflect guest's plans.
* Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
* Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
* Work closely with Reception, Concierge and Reservations.
Profile :
* Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
* A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
* Excellent communication and interpersonal skills.
* Strong organisational abilities with a talent for prioritising tasks effectively.
* A commitment to delivering quality guest service.
* A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
* Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
* Capable of handling high-pressure situations and busy periods with composure.
* Knowledgeable about Forbes 5-star standards.
* Using innovative, adaptable, and flexible in approach.
* Legally eligible to work in Ireland.
Don't hesitate to apply directly on vendomtalents
: Guest Experiences Administrator (W/M) | Vendôm
Important Notes
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