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Client:
Carebrook Ireland
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c4f88f76fbd8
Job Views:
2
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
Responsibilities:
* Support and coach the team to ensure they reach their potential in both the shop and kitchen
* Support the training pathways to ensure training happens on time
* Lead by example and be hands-on when required
* Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
* Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE:
* Lead the Speed of Service principles
* Ensure the team consistently follows the 6 Key Points of Service
* Follow the MBWA principles
* Empower the team to deliver engaging Joy of Pret activities
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
* Ensure the Coffee Calling System is followed efficiently
* Ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK:
* Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
* Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled
* Always follow the Production Principles, putting customers’ needs first and never compromising on quality or freshness
* Ensure How to Cards are used and followed consistently to deliver Pret standards
* Ensure Line Checks are carried out successfully and any improvement needs actioned
* Ensure no Made to Sell (MTS) rejects are on display in our Langars
* Continually develop the team’s knowledge about the quality of our food and coffee
* Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
* Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
* Ensure that all safety checks are correctly monitored and recorded
* Take corrective action immediately on issues that affect customers, the team or sales
* Ensure the shop is clean, safe and the equipment is always well maintained
* Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
* Demonstrate due diligence and report and escalate any quality issues
* Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
* Carry out ordering accurately and in line with the business needs
* Lead, monitor and follow up on Mystery Shopper requirements
* Ensure good stock control by following the 7 Steps of Unaccounted
* Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
* Always follow merchandising guidelines and ensure marketing is used effectively to drive sales
GROWING SALES:
* Always follow merchandising guidelines and ensure marketing is used effectively to drive sales
* Support the execution of successful food launches
* Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
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