Job Overview:
We are seeking a skilled Digital Operations Specialist to lead the daily management and control of our live digital environment.
Main Responsibilities:
* Technology Management: Oversee daily digital processes, maintain resources, and manage performance.
* Service Management: Prioritize workloads to meet SLAs while ensuring efficient use of digital resources.
* Incident Management: Collaborate with senior management to resolve service incidents and exceptions.
* Partnerships: Provide clear communication to business partners.
* Change Management: Deploy new automated processes in accordance with procedures.
* Business Continuity: Support, maintain, and test Business Continuity plans.
* Risk & Assurance: Identify, lead, and mitigate business risks.
Required Skills & Qualifications:
* Experience in technology or business operations.
* Understanding of digital applications in retail and operations.
* Digital literacy and ability to learn new applications.
* Excellent communication and influencing skills.
* Adaptability under pressure.
Benefits:
* Promote work-life balance with flexible working.
* Generous leave and excellent pensions.
* Family support policies.
We Value:
* Customer Focus
* Accountability
* Agility
* Risk Management
* Transformation Champion
Competitive Culture:
We prioritize employee wellbeing and professional growth, and we value diversity and inclusion.