The Metropole Hotel is seeking to recruit an experienced Full-Time Receptionist to join their team.
If you have experience in a guest facing roles and love dealing with guests then this is the role for you.This is an opportunity to join a hotel group where learning and development, internal promotion are key to how we work.SCOPE OF WORK: To receive welcome & register guestsTo ensure an excellent and personalised reception and switchboard service at all times To complete accurately all reception documentation MAIN DUTIES AND RESPONSIBILITIES:Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g.
SOP'sEnsure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating proceduresEnsure that any reservations are correctly handled in line with rate management and any other selling guidelinesMaximise in-house selling whenever possible and maintain an awareness of all sales opportunitiesBe thoroughly familiar with all company selling procedures and promotionsCorrectly post all pay-in vouchers from all departmentsRecord all cash receivedEnsure the security of all property and cashReceive and record guests' valuables for safety deposits and issue receiptsBe aware of hotel room availability at all timesCheck and ensure the correctness of floatWear uniform provided by the companyMaintain the highest level of personal and work cleanliness and hygieneAdhere to the company's Code of ConductEnsure work areas are kept clean, safe and tidy at all timesControl the security of company's stock and propertyAdhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etcAdhere to all regulations in respect of hotel policies and standards, i.e.
mandates and food standardsCarry out any reasonable request made by Management and hotel guests to the best of their abilityHave a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis Carry out the function of Reservations Coordinator if requiredComply with any reasonable request by the Front Office Manager or ManagementMake themselves available for training and communication meetings for which advance notice will normally be givenThe ideal candidate:Previous experience in a guest facing role preferably in a hotelGood communication and IT skillsHave a passion for delivering excellent customer serviceBENEFITSCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards