Experience the power of a game-changing career
If you're a proactive action-taker and solution-finder with a keen eye for detail and a high level of integrity, this may be the right role for you.
Rate of Pay:
Starting salary of € 34,000 increasing to € 38,000 by year 3
Hours of work:
Full-time permanent position working on 2 rotational shifts: Monday to Friday – Early shift 8am – 4:30pm / Late shift 8:30am – 5pm.
You will be contracted to 40 hours paid production.
Location:
permanent work at home opportunity that requires you to be based in Ireland.
Join Concentrix and be part of a dynamic team supporting the full NETGEAR home product range through phone, email, and chat.
From day one, you'll receive full training through e-learning tools and a virtual lab environment to help you succeed in the role.
Role Responsibilities
Provide excellent B2B customer service on behalf of Netgear through calls, chat & email.
This team deals with the most technical and complex queries.
Types of queries: NAS, Switching, Routing, Wireless and Security device issues.
Types of customers: always at a B2B level – small businesses, technicians, business owners or managers – who have connection issues using Netgear products.
Dealing with complex issue investigations.
Working to targets such as Customer satisfaction surveys.
Required
Fluent in LANGUAGE and English, both Oral and Written.
A good mix of both IT knowledge and customer service skills are essential.
Proven time management skills and ability to work under time pressures.
Fantastic team spirit and mentality with a focus on customer satisfaction.
Comfortable private workspace at home with direct Wi-Fi connections with minimum broadband speeds of 10Mbps.
Preferred
Any IT certification or equivalent qualification is desirable and relevant technical or call-center experience will also be taken into consideration.
Experience of supporting customers in a contact-center environment is desirable.
Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage.
What's in it for you
A competitive salary of € 34,000 increasing to € 38,000 by year 3.
Employee Discounts
Wellness Programme
Health Insurance
Life Insurance and income protection
Employee Assistance Program (EAP)
Employee Stock purchase plan (ESPP)
Concentrix is an equal opportunity employer
Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the Irish law, only applicants who are legally authorised to work in Ireland will be considered for this position.
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