Were seeking a passionate Guest Experience Manager to create unforgettable experiences for every visitor.
In this role, you will lead the guest experience strategy, champion hospitality excellence, and inspire guest-facing teams to deliver exceptional service at every touchpoint.
Key Responsibilities: Lead and develop high standards of guest hospitality, service, and experience across all visitor touchpoints Inspire and coach guest-facing teams, including visitor centre, security, cleaning, and retail staff Manage guest data capture, analyse insights, and share recommendations to improve service Identify opportunities for continuous improvement in service delivery and experience excellence Stay up to date with trends in the Experience Economy and optimise technology to engage and retain guests Plan and allocate team resources to meet guest needs, seasonal activities, and special initiatives Oversee and report on visitor centre budgets Collaborate with Marketing, Retail, Partnerships, and Operations to align initiatives and deliver seamless guest experiences Support projects and events through planning, task force coordination, and milestone management What Were Looking For: Experience in luxury retail or hospitality, with a passion for delivering exceptional guest experiences Strong leadership skills with the ability to inspire and motivate diverse teams Innovative mindset and commitment to continuous improvement Cultural awareness and ability to manage expectations of international guests Excellent interpersonal, communication, and stakeholder management skills Ability to multitask, work under pressure, and deliver both operational and strategic projects Self-confident, proactive, and able to work independently Strong presentation skills and ability to share insights compellingly Location: Dublin Salary:Competitive Package Job Ref: ****EK Skills: Luxury Retail Retail Customer Service Guest Experience hospitality