Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our dynamic team.
Key Responsibilities:
* Provide exceptional customer service and support via phone, email, and video calls.
* Diagnose and resolve technical issues in a timely manner.
* Log and coordinate service team callouts to ensure prompt resolution of customer concerns.
* Manage warranty claims and oversee the return of faulty parts to suppliers.
* Collaborate with production and R&D teams to identify recurring issues and inform product development.
* Maintain accurate service records and track response times.
Requirements:
* A strong background in agricultural machinery is essential.
* Experience in after-sales, warranty, or service coordination roles is preferred.
* Excellent communication skills and a customer-first attitude.
* Confidence in using CRM systems and other technical tools.
* Organized, solutions-driven, and able to work under pressure.
* Ability to collaborate with engineers and service teams.
Benefits:
As a valued member of our team, you will enjoy a fun, friendly, and hardworking work environment. You will have opportunities to develop your skills and contribute to the growth of our company.