Your missionThis is not a remote/hybrid roleLocation : Dundrum Business Park Job Description: What can we do for you?Earning potential of €28,080 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)Full-time position: 40 hours per week, €13.50 per hourMonday to Friday (some Saturdays)Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to 8pm - subject to change based on business requirementsExciting additional incentives potentially worth over €2.5k per year.Weekly pay and monthly commission.Your Role:Join our dynamic team as a Customer Experience Agent, where you will handle incoming calls from current clients, actively contributing to daily targets and objectives. There are also opportunities for committed Customer Experience Agents to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling.Your profileResponsibilities:Serve as the voice of the business, ensuring an exceptional customer experience.Collaborate within a high-performing team, collectively working towards individual and team targets/goals.Comprehensive training provided, ensuring a smooth transition into your role.Success in this position requires a passion for exceeding goals and delivering a positive experience, even in challenging circumstances.Demonstrate high motivation, resilience, and a drive to surpass targets.Strong communication and listening skills are essential, aligning with FMI's mission and values.Join us in creating a positive impact through excellent customer service What next? Click apply now and join our familyFMI is located close to the city centre and easily accessible via public transport INDHPAbout usFMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years. We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.