The Role
This role is primarily a workshop engineer's role based at our Bray Co. Wicklow facility with responsibility for carrying out bench repairs and supporting over the phone troubleshooting on a range of equipment. This role will also involve field-based activity when required to support the service team.
The Range of Equipment
HD Camera Systems and related equipment
Diathermy/Electrosurgery units
Argon Plasma Coagulation units
Warm-air patient warming units
Surgical Laser units
Patient couches and ancillary accessories
And other equipment supplied or serviced by the group.
Key Responsibilities
Bench repairs in workshop
Over the phone trouble shooting with hospital customers and team members
Inspecting equipment on receipt and dispatch
Installation and commissioning of new equipment
Planned preventative maintenance to above listed equipment
Attending reactive breakdown callout to equipment as described above
Complete repair work on site in hospital
Customer and sales support
Travel and overnight stays when necessary
Qualifications & Skills
Qualification in electro/mechanical/electronic engineering or equivalent
Electromechanical field service engineering experience essential
Experience in customer communication and liaison
Customer focused, well organized, and ability to manage and expand the technical service department
Strong analytical and problem‑solving mindset
Proficiency in MS Office suite
Data accuracy and data entry
Strong interpersonal skills, organisational and planning skills
Full driving license
Desired Skills and Experience
Bench Engineer
Service
HD Camera Systems
Diathermy/Electrosurgery units
Argon Plasma Coagulation units
Warm-air patient warming units
Surgical Laser units
Patient couches
Ancillary accessories
Electro/mechanical/electronic engineering
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