Operations & Guest Experience ManagerJob Title: Operations & Guest Experience ManagerLocation: Donegal Manor, Donegal TownType: Full-time, PermanentSalary: €42,000 Base + €3,000 Performance BonusReports to: OwnersThe OpportunityDonegal Manor is entering a new phase as the owners step back from day-to-day involvement and the property transitions to a professionally managed model.We are seeking a hands-on Operations & Guest Experience Manager who will be the face of the guesthouse and the operational anchor of the business. This is a leadership role for someone who thrives in a warm, people-focused, boutique hospitality environment.You will oversee daily operations, ensure exceptional guest experience, lead the small team, and help drive group business during the quieter months. This is not a desk job. It is for someone who loves interaction, takes pride in standards, and enjoys a varied day where no two days look the same.A Two-Speed RoleHigh Season (May–September): Operations FirstYou are the operational anchor. This requires active presence during evenings and weekends. You are managing:Guest experience from arrival to departure.Breakfast service quality and flow.Housekeeping coordination and standards.Day-to-day problem solving and maintaining the warm atmosphere guests expect.Low Season (October–April): Business Development FocusThe property operates Thurs–Sun for individuals but remains available 7 days for groups. Your focus shifts to:Responding to group enquiries (Golf, Weddings, Corporate).Converting enquiries into bookings.Coordinating logistics for group itineraries.This does not require a pricing strategy (handled externally), just organised, personable follow-through.Key Responsibilities1. Guest Experience & ReputationAct as the main point of contact for guests throughout their stay.Ensure a welcoming, polished environment in all public areas.Reputation Management: actively monitor and respond to reviews on Google,, and TripAdvisor.Handle issues professionally and turn challenges into positive experiences (Service Recovery).2. Operations & F&B OversightChef Management: Oversee the breakfast chef/cook, ensuring food quality and service flow.Compliance: You hold responsibility for Food Safety (HACCP) records, fire safety logs, and general hygiene standards.Housekeeping: Supervise the team, inspect rooms daily, and manage rosters to ensure high standards.Stock Control: Manage ordering and supplier relationships to ensure margin control.3. Team LeadershipSchedule, manage, and support hospitality and housekeeping staff.Train seasonal staff on guesthouse standards.Maintain a positive, collaborative team culture.Lead from the front: Assist where needed during peak periods (this is a hands-on role).4. Event Coordination & Sales (Winter Focus)Build and maintain relationships with golf tour operators, wedding planners, and corporate organisers.Event Logistics: Manage pre-arrival in coordination (transport, menus, external vendors) for group stays.Maintain clear and accurate group calendars.5. Property & SystemsUse our property management system (Mews) confidently.Manage availability, guest messaging, payments, and daily admin.Handle basic Xero inputs (receipts, invoices, daily reconciliation).The Ideal CandidateHospitality-led: Warm, intuitive, and calm under pressure. You enjoy connecting with people.Flexible: You accept that high-season hospitality requires evening and weekend work, while enjoying the quieter administrative rhythm in winter.Operationally strong: You naturally organise, prioritise, and maintain high standards.Commercially aware: Confident speaking to operators and converting enquiries.Tech savvy: Comfortable using Mews, OTAs, messaging tools, and basic finance systems.Compensation & Benefits€42,000 base salary€3,000 annual performance bonus (Tied to Review Scores, Standards Audits, and Group Sales).Staff meals during shifts.Opportunities for training and professional development.Friends & Family discounted rates.Job Type: Full-timePay: €42,000.00-€45,000.00 per yearBenefits:On-site parkingApplication question(s):**IMPORTANT** Submissions must be made through the application form found on this link: Work authorisation:Ireland (required)Work Location: In person