Overview
Join to apply for the Administrator, Broking - Commercial Lines role at The Ardonagh Group. The purpose of the role is to support the Commercial Lines team to generate income, build relationships with existing and potential customers and provide excellent customer service. This role is a great opportunity for someone looking to pursue a career in Insurance.
Responsibilities
* Support the Commercial Lines team and clients.
* Manage renewals within required timelines.
* Ensure agreed processes are followed in all matters.
* Manage aged debt and premium collection.
* Comply with all management audit requirements.
* Handle inbound and outbound calls.
Relationship Management
* Deliver the agreed standards of customer service in all dealings with external and internal customers.
* Take personal responsibility for delivering the highest level of accuracy and quality in your work.
* Demonstrate promptness, dependability and commitment in dealing with colleagues and clients.
Customer Service
* Deliver the agreed standards of customer service in all dealings with external and internal customers.
* Portray a professional image to meet or exceed customer service standards.
* Take personal responsibility for delivering the highest level of accuracy and quality in your work.
Team Collaboration
* Contribute to the team by being dependable, flexible and committed.
* Aim to meet and exceed monthly/yearly targets and build good working relationships.
* Proactively take on different roles according to the needs of the team.
Compliance
* Meet all compliance and regulatory requirements applicable to the role.
* Ensure that all accounts are handled in line with compliance requirements.
* Administer accounts in line with agreed policies and procedures.
Requirements
* Ability to work effectively in a team environment.
* Strong communication skills are essential.
* Positive, can-do attitude with the ability to adapt to and embrace change.
* Attention to detail.
* Ability to manage deadlines and prioritise workload.
* Ability to prioritise workloads and adapt to unforeseen events.
* Good personal organisation and a structured approach to time and resource management.
* Previous customer service experience is preferable.
Person Specification
* Willingness to learn and develop.
* Strong work ethic.
* Willing to undertake Insurance exams.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Insurance
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