Cloud Migration Manager
Job Overview
This role is focused on guiding customers through the various steps required to execute their cloud migration seamlessly.
-----------------------------------
Responsibilities
* Track and report on the status of migration requests from initial trigger to completion.
* Assign work items properly across teams, monitor timeline execution, establish service-level agreements where needed.
* Create and assign change tasks for migrations, check status updates, ensure service-level agreements are met.
* Engage directly with customers to explain the migration process, build confidence in their ability to execute, and push through customer resistance to achieve migration objectives.
* Engage directly with teams/systems outside of your group as needed (e.g., perform entitlement checks if not automated and coordinate with required parties).
* Serve as process owner for end-to-end moves, identifying automation opportunities and evolving the group from manual steps to automation and exception monitoring.
* Identify opportunities to automate where appropriate.
-----------------------------------
Requirements
* 1-2 years of experience working with SaaS cloud infrastructure environments.
* Previous experience with ServiceNow cloud infrastructure is strongly preferred.
* A solid foundation in project management.
* Comfortable in a technical environment.
* Customer-facing role with a customer-first mentality.
* Critical thinking, analysis, troubleshooting, and problem-solving expertise.
* Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates.
* Strong written and verbal communication skills with ability to initiate and manage relationships with customers at all levels.
* Ability to work independently and as part of a team in a highly dynamic and fast-paced environment.
* A quick, can-do attitude to handle fast-paced and dynamic situations, challenges, and customers.
-----------------------------------
Benefits
The successful candidate will have the opportunity to work on exciting projects, collaborate with experienced professionals, and contribute to the growth and development of the company.
As an equal opportunity employer, we strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), we may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon our obtaining any export license or other approval that may be required by relevant export control authorities.